PRIVACY POLICY
Last Updated: [21 June 2026]
1. Introduction
GRŌMO Men (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, place an order, subscribe to our newsletter, or otherwise interact with us.
We process personal information in accordance with the Protection of Personal Information Act, 2013 (“POPIA”) and other applicable South African laws.
By using our website, you consent to the collection and processing of your personal information as described in this Privacy Policy.
2. Information We Collect
We may collect the following information:
Personal Information
- Full name
- Email address
- Mobile phone number
- Delivery address
- Billing address
- Company name (where applicable)
Order Information
- Products purchased
- Order history
- Transaction details
- Delivery preferences
Technical Information
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and tracking data
Marketing Information
- Newsletter subscriptions
- Marketing preferences
- Promotional campaign interactions
3. How We Use Your Information
We may use your information to:
- Process and fulfil orders
- Deliver products and services
- Provide customer support
- Communicate regarding purchases
- Improve our products and website
- Personalise your shopping experience
- Send promotional communications where consent has been provided
- Prevent fraud and unauthorized activity
- Comply with legal obligations
4. Legal Basis for Processing
We process personal information where:
- You have provided consent
- Processing is necessary to fulfil an order
- Processing is required by law
- Processing is necessary for our legitimate business interests
5. Marketing Communications
With your consent, we may send you:
- Product updates
- Special offers
- Promotions
- Grooming tips and educational content
You may unsubscribe from marketing communications at any time by:
- Clicking the unsubscribe link in our emails
- Contacting us directly
We will never sell your personal information to third parties for marketing purposes.
6. Sharing Your Information
We may share your information with trusted third parties only when necessary to operate our business, including:
Payment Providers
To securely process payments.
Courier and Delivery Partners
To deliver your orders.
Website and Technology Providers
To maintain website functionality, security, and performance.
Legal Authorities
Where disclosure is required by law or lawful request.
All third parties are required to protect your personal information appropriately.
7. Payment Security
GRŌMO Men does not store your full payment card information.
Payments are processed through secure third-party payment providers using industry-standard encryption and security measures.
8. Cookies
Our website uses cookies and similar technologies to:
- Improve website performance
- Remember user preferences
- Analyse website traffic
- Enhance user experience
You may disable cookies through your browser settings, although some website functionality may be affected.
9. Information Security
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
While we strive to protect your information, no method of internet transmission can be guaranteed as completely secure.
10. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil the purposes outlined in this Policy
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
When information is no longer required, it will be securely deleted or anonymised.
11. Your Rights Under POPIA
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of information where applicable
- Object to certain processing activities
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Regulator of South Africa
Requests may be submitted using our contact details below.
12. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites and encourage users to review their privacy policies.
13. Children’s Privacy
Our website and products are intended for adults.
We do not knowingly collect personal information from individuals under the age of 18 without appropriate parental or legal guardian consent.
14. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time.
Any changes will be posted on this page and become effective upon publication.
We encourage users to review this Policy periodically.
15. Contact Us
If you have questions regarding this Privacy Policy or the processing of your personal information, please contact:
GRŌMO Men
Email: [sales@gromomen.co.za]
Phone: [+27 78 568 6120]
Website: [www.gromomen.co.za]
Business Address: [Eco Estate, Mooikloof Glen, Pretoria East, South Africa]
16. Information Regulator (South Africa)
If you believe your personal information has been processed unlawfully, you may contact:
The Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za
Telephone: 012 406 4818